Tiny ThinksRefund Policy
The short version: bought something on the web and not happy? Ask within 14 days and you get your money back.
Purchases on the web
Purchases on our websites are sold by Paddle.com, our online reseller and Merchant of Record.
- You can ask for a full refund within 14 days of buying. You don't need to give a reason.
- To ask, write to us at [email protected], or contact Paddle at paddle.net. Please include the email address you used to pay, or your receipt or order number.
- Paddle sends the money back to the card or account you paid with. It usually arrives within 5 to 10 working days, depending on your bank.
- After 14 days, we look at each request. If something you bought doesn't work and we can't fix it, we will refund you.
Purchases in the iPhone and Android apps
These are sold by Apple or Google, so they decide on refunds. Ask Apple at reportaproblem.apple.com, or Google Play at Google Play refunds. We can't refund these ourselves.
What happens after a refund
When a purchase is refunded, what it unlocked is locked again on every device. Your free progress stays.
Tips
Some apps have an optional tip on the web (through Ko-fi). A tip unlocks nothing and is not a purchase. If you tipped by mistake, write to us and we will try to help.
Your rights by law
In the EU, the UK and some other countries, you have the right to cancel an online purchase within 14 days. Our 14-day refund above gives you at least this. Nothing in this policy limits the rights consumer law in your country gives you.
Contact
Questions about a payment or a refund? Email [email protected]. We usually answer within a few days.